confused of calcutta

I’m slowly coming to the conclusion that the first law of usability is “Words matter”.
The kernel for this post was a piece in Ed Cone’s Know It All blog, pointing me at an interview with Jakob Nielsen in the Wall Street Journal today.
Now Nielsen is someone I like and trust, but the tone of the [...]

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The kernel for this snowball was Metric 2.0’s question in a recent comment on one of my posts.
Does IT have strategic value? I shall resist the temptation to quote Paul Strassmann or Nicholas Carr, or even to rebut them.
My thoughts on this are simple:

First, you can no longer separate information and communication from the enabling [...]

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