A few weeks ago, I wrote about how using opensource makes you responsible; one of the tragedies I’ve seen regularly in large institutions is the willingness of service departments to hand off blame to the “vendor”, and I’ve often wondered why people abdicate responsibility that willingly.
The customer does not care about your sourcing strategy. The [...]
Designing and testing for customer experience
November 9th, 2006 · 4 Comments · Four pillars
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