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	<title>Comments on: On CIOs and responsibility</title>
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	<link>http://confusedofcalcutta.com/2007/04/22/on-cios-and-responsibility/</link>
	<description>a blog about information</description>
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		<title>By: CIO&#8217;s - &#8220;Career Is Over&#8221;? &#171; Jay by Jay Fresh</title>
		<link>http://confusedofcalcutta.com/2007/04/22/on-cios-and-responsibility/comment-page-1/#comment-371784</link>
		<dc:creator>CIO&#8217;s - &#8220;Career Is Over&#8221;? &#171; Jay by Jay Fresh</dc:creator>
		<pubDate>Thu, 03 Jul 2008 19:54:25 +0000</pubDate>
		<guid isPermaLink="false">http://confusedofcalcutta.com/2007/04/22/on-cios-and-responsibility/#comment-371784</guid>
		<description>[...] Whilst I&#8217;m paraphrasing, that&#8217;s what I believe he is saying. As you can see from this post, JP sees CIO&#8217;s as having a responsibility towards the human element of running a business, [...]</description>
		<content:encoded><![CDATA[<p>[...] Whilst I&#8217;m paraphrasing, that&#8217;s what I believe he is saying. As you can see from this post, JP sees CIO&#8217;s as having a responsibility towards the human element of running a business, [...]</p>
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		<title>By: Jay Fresh</title>
		<link>http://confusedofcalcutta.com/2007/04/22/on-cios-and-responsibility/comment-page-1/#comment-193971</link>
		<dc:creator>Jay Fresh</dc:creator>
		<pubDate>Tue, 25 Sep 2007 16:15:12 +0000</pubDate>
		<guid isPermaLink="false">http://confusedofcalcutta.com/2007/04/22/on-cios-and-responsibility/#comment-193971</guid>
		<description>&lt;strong&gt;CIO&#8217;s - &#8220;Career Is&#160;Over&#8221;?...&lt;/strong&gt;

Jeremy&#8217;s boss, JP Rangaswami, was mentioned last week on FT.com. The article talked about how CIO&#8217;s have changed the nature of their job from running the corporate IT machine, to being competent business strategists and communicators able t...</description>
		<content:encoded><![CDATA[<p><strong>CIO&#8217;s &#8211; &#8220;Career Is&nbsp;Over&#8221;?&#8230;</strong></p>
<p>Jeremy&#8217;s boss, JP Rangaswami, was mentioned last week on FT.com. The article talked about how CIO&#8217;s have changed the nature of their job from running the corporate IT machine, to being competent business strategists and communicators able t&#8230;</p>
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		<title>By: JP</title>
		<link>http://confusedofcalcutta.com/2007/04/22/on-cios-and-responsibility/comment-page-1/#comment-125378</link>
		<dc:creator>JP</dc:creator>
		<pubDate>Sun, 29 Apr 2007 15:03:10 +0000</pubDate>
		<guid isPermaLink="false">http://confusedofcalcutta.com/2007/04/22/on-cios-and-responsibility/#comment-125378</guid>
		<description>Hi JD, welcome to the conversation. Glad to see there are people in other financial sector firms who believe in blogs and wikis for creating enterprise value. Let me know whenever I can help.</description>
		<content:encoded><![CDATA[<p>Hi JD, welcome to the conversation. Glad to see there are people in other financial sector firms who believe in blogs and wikis for creating enterprise value. Let me know whenever I can help.</p>
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		<title>By: jd long</title>
		<link>http://confusedofcalcutta.com/2007/04/22/on-cios-and-responsibility/comment-page-1/#comment-124915</link>
		<dc:creator>jd long</dc:creator>
		<pubDate>Sat, 28 Apr 2007 01:29:41 +0000</pubDate>
		<guid isPermaLink="false">http://confusedofcalcutta.com/2007/04/22/on-cios-and-responsibility/#comment-124915</guid>
		<description>JP, I read your post and it made me smile. I am a Risk Manager for a financial services firm and at my firm it is actually against corp IT policy to use any free software. Of course I use open source and free software every day because some of my favorite add ins for Excel are free... and I host an internal Wordpress blog for industry news for our department, and I host a project wiki page by running MediWiki software. All of this is actually a direct and blatant violation of corporate IT policy. One day I will get in a tumble with some IT contractor who tells me I am out of compliance. That should be interesting. 

In the mean time I am reading your blog on my home laptop running Ubuntu Linux and my internet traffic is routed through an IP Cop firewall based on Linux. I&#039;m not really a devotee of open source... they just seem to often be the best tool at the best price. 

Keep up the good blogging. I came to your site from Sean&#039;s. Good work. 

-jd</description>
		<content:encoded><![CDATA[<p>JP, I read your post and it made me smile. I am a Risk Manager for a financial services firm and at my firm it is actually against corp IT policy to use any free software. Of course I use open source and free software every day because some of my favorite add ins for Excel are free&#8230; and I host an internal WordPress blog for industry news for our department, and I host a project wiki page by running MediWiki software. All of this is actually a direct and blatant violation of corporate IT policy. One day I will get in a tumble with some IT contractor who tells me I am out of compliance. That should be interesting. </p>
<p>In the mean time I am reading your blog on my home laptop running Ubuntu Linux and my internet traffic is routed through an IP Cop firewall based on Linux. I&#8217;m not really a devotee of open source&#8230; they just seem to often be the best tool at the best price. </p>
<p>Keep up the good blogging. I came to your site from Sean&#8217;s. Good work. </p>
<p>-jd</p>
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		<title>By: Site specific random surfing and related subjects &#124; confused of calcutta</title>
		<link>http://confusedofcalcutta.com/2007/04/22/on-cios-and-responsibility/comment-page-1/#comment-124219</link>
		<dc:creator>Site specific random surfing and related subjects &#124; confused of calcutta</dc:creator>
		<pubDate>Wed, 25 Apr 2007 20:24:06 +0000</pubDate>
		<guid isPermaLink="false">http://confusedofcalcutta.com/2007/04/22/on-cios-and-responsibility/#comment-124219</guid>
		<description>[...] you see in action is the A in NEA. Anyone can improve it. [See earlier post on CIOs and responsibility]. So now I look forward to further improvements, as someone adds collaborative filtering support to [...]</description>
		<content:encoded><![CDATA[<p>[...] you see in action is the A in NEA. Anyone can improve it. [See earlier post on CIOs and responsibility]. So now I look forward to further improvements, as someone adds collaborative filtering support to [...]</p>
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		<title>By: James Langley</title>
		<link>http://confusedofcalcutta.com/2007/04/22/on-cios-and-responsibility/comment-page-1/#comment-123666</link>
		<dc:creator>James Langley</dc:creator>
		<pubDate>Mon, 23 Apr 2007 23:44:40 +0000</pubDate>
		<guid isPermaLink="false">http://confusedofcalcutta.com/2007/04/22/on-cios-and-responsibility/#comment-123666</guid>
		<description>Indeed.  That quote reminds me very much of the lyrics to &lt;a href=&quot;http://www.ted.com/index.php/talks/view/id/109&quot; rel=&quot;nofollow&quot;&gt;this&lt;/a&gt; song (courtesy of &lt;a href=&quot;www.ted.com&quot; rel=&quot;nofollow&quot;&gt;TED&lt;/a&gt;.

&lt;blockquote&gt;It&#039;s not the fights you&#039;ve dreamed of, it&#039;s those you&#039;ve really fought.  It&#039;s not what you&#039;ve been given, it&#039;s what you do with what you&#039;ve got&lt;/blockquote&gt;

Apologies if the formatting doesn&#039;t come out  right - I&#039;m not quite sure what HTML these comments will accept.</description>
		<content:encoded><![CDATA[<p>Indeed.  That quote reminds me very much of the lyrics to <a href="http://www.ted.com/index.php/talks/view/id/109" rel="nofollow">this</a> song (courtesy of <a href="www.ted.com" rel="nofollow">TED</a>.</p>
<blockquote><p>It&#8217;s not the fights you&#8217;ve dreamed of, it&#8217;s those you&#8217;ve really fought.  It&#8217;s not what you&#8217;ve been given, it&#8217;s what you do with what you&#8217;ve got</p></blockquote>
<p>Apologies if the formatting doesn&#8217;t come out  right &#8211; I&#8217;m not quite sure what HTML these comments will accept.</p>
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		<title>By: JP Rangaswami</title>
		<link>http://confusedofcalcutta.com/2007/04/22/on-cios-and-responsibility/comment-page-1/#comment-123539</link>
		<dc:creator>JP Rangaswami</dc:creator>
		<pubDate>Mon, 23 Apr 2007 13:01:07 +0000</pubDate>
		<guid isPermaLink="false">http://confusedofcalcutta.com/2007/04/22/on-cios-and-responsibility/#comment-123539</guid>
		<description>Couldn&#039;t agree more, James. It feels to me that this is a variant of &quot;character is defined not by the problems you face but by the response you make&quot;.  Relationships, as also the trust that binds them, work on a similar principle.</description>
		<content:encoded><![CDATA[<p>Couldn&#8217;t agree more, James. It feels to me that this is a variant of &#8220;character is defined not by the problems you face but by the response you make&#8221;.  Relationships, as also the trust that binds them, work on a similar principle.</p>
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		<title>By: James Langley</title>
		<link>http://confusedofcalcutta.com/2007/04/22/on-cios-and-responsibility/comment-page-1/#comment-123529</link>
		<dc:creator>James Langley</dc:creator>
		<pubDate>Mon, 23 Apr 2007 11:39:50 +0000</pubDate>
		<guid isPermaLink="false">http://confusedofcalcutta.com/2007/04/22/on-cios-and-responsibility/#comment-123529</guid>
		<description>I always find it interesting that a large part of customer loyalty comes from your reaction when things go wrong.  If there&#039;s never a shared problem in your relationship with your customer, then you actually build very little loyalty.  It&#039;s the moment when there is a problem that will make or break your relationship.

If you react well, your reputation is enhanced, your customer&#039;s loyalty is increased and they&#039;ll actually evangelise you to others.  If you react badly, then the opposite may well occur.</description>
		<content:encoded><![CDATA[<p>I always find it interesting that a large part of customer loyalty comes from your reaction when things go wrong.  If there&#8217;s never a shared problem in your relationship with your customer, then you actually build very little loyalty.  It&#8217;s the moment when there is a problem that will make or break your relationship.</p>
<p>If you react well, your reputation is enhanced, your customer&#8217;s loyalty is increased and they&#8217;ll actually evangelise you to others.  If you react badly, then the opposite may well occur.</p>
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