confused of calcutta

Sean told me he was going into hibernation a few months ago, with the intention of surfacing again after Easter. He reiterated this when we had dinner a few weeks ago.
He’s kept his word. Nice to see him up and about again, I really enjoyed working with him. If you have the time, go take [...]

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I’ve written many times about the reasons why, in a commoditising world, the only true differentiator is the quality of the customer experience. You can read about it here; earlier, when guesting on Shane Richmond’s Telegraph blog late last year, I covered it here, here and here as well.
Where I work, we take this very [...]

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