I think it was sometime in 1983 when I first heard the term Quality First in a software context. Callow youth that I was then, I understood it and absorbed it in that narrow context; my view then could have been summarised as “An inspection culture encourages people to be slipshod, because they know someone [...]
In the customer’s shoes
April 30th, 2007 · 4 Comments · Four pillars
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