Comments on: From care to caring: when Web 2.0 meets customer service http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/ a blog about information Tue, 16 Mar 2010 18:24:13 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Selling Software to the DIY Generation at Design and Development http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/comment-page-1/#comment-509557 Selling Software to the DIY Generation at Design and Development Mon, 30 Mar 2009 08:51:37 +0000 http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/#comment-509557 [...] is your heavy-hitter sales guy. This is probably why companies selling to this crowd are generally very protective of their customer service reputations and tend to leverage a devoted [...] [...] is your heavy-hitter sales guy. This is probably why companies selling to this crowd are generally very protective of their customer service reputations and tend to leverage a devoted [...]

]]> By: ARTHUR AWUSI EMMANUEL http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/comment-page-1/#comment-431722 ARTHUR AWUSI EMMANUEL Wed, 15 Oct 2008 18:10:10 +0000 http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/#comment-431722 please, i suggest that some times some of the terms should be clearified to we the students so that it will enable us do our research. eg. moving from customer satisfaction to customer delightment. please all comment should be mailed to me so as to correct my mistake. thank you. please, i suggest that some times some of the terms should be clearified to we the students so that it will enable us do our research. eg. moving from customer satisfaction to customer delightment. please all comment should be mailed to me so as to correct my mistake. thank you.

]]> By: WordPress to the rescue « musings about everything and nothing… http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/comment-page-1/#comment-187713 WordPress to the rescue « musings about everything and nothing… Thu, 13 Sep 2007 18:13:49 +0000 http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/#comment-187713 [...] the brain-child of JP (see his blog post from July that eluded to a great customer experience with VodPod), my team was challenged with [...] [...] the brain-child of JP (see his blog post from July that eluded to a great customer experience with VodPod), my team was challenged with [...]

]]> By: Roundup of blogs and ideas « eme ká eme http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/comment-page-1/#comment-164305 Roundup of blogs and ideas « eme ká eme Fri, 20 Jul 2007 12:42:01 +0000 http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/#comment-164305 [...] bad, but interesting for others. Even if we’re not talking business or metaphysics. Of course some things happen mostly to well-known executives with a well-read blog, but I can attest to similar examples [...] [...] bad, but interesting for others. Even if we’re not talking business or metaphysics. Of course some things happen mostly to well-known executives with a well-read blog, but I can attest to similar examples [...]

]]> By: Jac http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/comment-page-1/#comment-162964 Jac Tue, 17 Jul 2007 18:24:41 +0000 http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/#comment-162964 An interesting and very different customer experience. I wonder if anyone has done research into the tangeable and non-tangeable value of revolutionizing the way that customer complaints are handled? If your example was 'enterprised' would the off-shore help desks and call centers totally disappear... An interesting and very different customer experience. I wonder if anyone has done research into the tangeable and non-tangeable value of revolutionizing the way that customer complaints are handled? If your example was ‘enterprised’ would the off-shore help desks and call centers totally disappear…

]]> By: JP http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/comment-page-1/#comment-162958 JP Tue, 17 Jul 2007 18:14:35 +0000 http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/#comment-162958 Netvibes blog search widget along with oodles of the right attitude Netvibes blog search widget along with oodles of the right attitude

]]> By: Stu http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/comment-page-1/#comment-162956 Stu Tue, 17 Jul 2007 17:58:46 +0000 http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/#comment-162956 Out of interest, how do vodpod scan the blogosphere for reports of customer experience issues? Out of interest, how do vodpod scan the blogosphere for reports of customer experience issues?

]]> By: Jono http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/comment-page-1/#comment-162309 Jono Mon, 16 Jul 2007 13:43:55 +0000 http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/#comment-162309 Hi JP, On a similar vein you may also find this video rather enlightening and slightly more appealing... http://www.sciencemag.org/sciext/vis2006/show/slide9.dtl Cheers! Hi JP,
On a similar vein you may also find this video rather enlightening and slightly more appealing…
http://www.sciencemag.org/sciext/vis2006/show/slide9.dtl
Cheers!

]]> By: Customer Service In Ireland » The move from “customer care” to “caring for the customer” http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/comment-page-1/#comment-162297 Customer Service In Ireland » The move from “customer care” to “caring for the customer” Mon, 16 Jul 2007 13:10:45 +0000 http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/#comment-162297 [...] Rangaswami noted what might become the norm for customer service. He made a blog post and mentioned in an aside that he could not get an [...] [...] Rangaswami noted what might become the norm for customer service. He made a blog post and mentioned in an aside that he could not get an [...]

]]> By: Peter Smith http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/comment-page-1/#comment-162231 Peter Smith Mon, 16 Jul 2007 10:09:33 +0000 http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/#comment-162231 Delightful. These experiences are becoming more common. Proximity promotes caring. The Internet is draining the information swamps and breaching the ramparts around companies. This in turn restores the proximity of the village economy and the caring that went with it. A former boss, Dr Hagen Hultsch, used to lecture us frequently (in his pronounced German accent) about striving for 'customer delightment'. This quaint and memorable phrase made a deep impression on us. What he had found out, long before the rest of us, was that getting close to the customer allowed one to see the customer's delight, which rewarded and motivated service excellence. Delightful. These experiences are becoming more common.
Proximity promotes caring. The Internet is draining the information swamps and breaching the ramparts around companies. This in turn restores the proximity of the village economy and the caring that went with it.

A former boss, Dr Hagen Hultsch, used to lecture us frequently (in his pronounced German accent) about striving for ‘customer delightment’. This quaint and memorable phrase made a deep impression on us.

What he had found out, long before the rest of us, was that getting close to the customer allowed one to see the customer’s delight, which rewarded and motivated service excellence.

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