http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/ a blog about information Mon, 06 Feb 2012 01:37:12 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/comment-page-1/#comment-706151 Jenny of Web Base CRM Tue, 31 May 2011 01:51:15 +0000 http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/#comment-706151 <b>As a guy who works in a web 2.0 company </b> "What we see happening here is something really important. When you look into many Web 2.0 companies, what you find is that people who work in those companies care passionately about what others think of their products and services." <b>this is true!</b> As a guy who works in a web 2.0 company “What we see happening here is something really important. When you look into many Web 2.0 companies, what you find is that people who work in those companies care passionately about what others think of their products and services.” this is true!

]]> http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/comment-page-1/#comment-509557 Selling Software to the DIY Generation at Design and Development Mon, 30 Mar 2009 08:51:37 +0000 http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/#comment-509557 [...] is your heavy-hitter sales guy. This is probably why companies selling to this crowd are generally very protective of their customer service reputations and tend to leverage a devoted [...] [...] is your heavy-hitter sales guy. This is probably why companies selling to this crowd are generally very protective of their customer service reputations and tend to leverage a devoted [...]

]]> http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/comment-page-1/#comment-431722 ARTHUR AWUSI EMMANUEL Wed, 15 Oct 2008 18:10:10 +0000 http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/#comment-431722 please, i suggest that some times some of the terms should be clearified to we the students so that it will enable us do our research. eg. moving from customer satisfaction to customer delightment. please all comment should be mailed to me so as to correct my mistake. thank you. please, i suggest that some times some of the terms should be clearified to we the students so that it will enable us do our research. eg. moving from customer satisfaction to customer delightment. please all comment should be mailed to me so as to correct my mistake. thank you.

]]> http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/comment-page-1/#comment-187713 WordPress to the rescue « musings about everything and nothing… Thu, 13 Sep 2007 18:13:49 +0000 http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/#comment-187713 [...] the brain-child of JP (see his blog post from July that eluded to a great customer experience with VodPod), my team was challenged with [...] [...] the brain-child of JP (see his blog post from July that eluded to a great customer experience with VodPod), my team was challenged with [...]

]]> http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/comment-page-1/#comment-164305 Roundup of blogs and ideas « eme ká eme Fri, 20 Jul 2007 12:42:01 +0000 http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/#comment-164305 [...] bad, but interesting for others. Even if we’re not talking business or metaphysics. Of course some things happen mostly to well-known executives with a well-read blog, but I can attest to similar examples [...] [...] bad, but interesting for others. Even if we’re not talking business or metaphysics. Of course some things happen mostly to well-known executives with a well-read blog, but I can attest to similar examples [...]

]]> http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/comment-page-1/#comment-162964 Jac Tue, 17 Jul 2007 18:24:41 +0000 http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/#comment-162964 An interesting and very different customer experience. I wonder if anyone has done research into the tangeable and non-tangeable value of revolutionizing the way that customer complaints are handled? If your example was 'enterprised' would the off-shore help desks and call centers totally disappear... An interesting and very different customer experience. I wonder if anyone has done research into the tangeable and non-tangeable value of revolutionizing the way that customer complaints are handled? If your example was ‘enterprised’ would the off-shore help desks and call centers totally disappear…

]]> http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/comment-page-1/#comment-162958 JP Tue, 17 Jul 2007 18:14:35 +0000 http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/#comment-162958 Netvibes blog search widget along with oodles of the right attitude Netvibes blog search widget along with oodles of the right attitude

]]> http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/comment-page-1/#comment-162956 Stu Tue, 17 Jul 2007 17:58:46 +0000 http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/#comment-162956 Out of interest, how do vodpod scan the blogosphere for reports of customer experience issues? Out of interest, how do vodpod scan the blogosphere for reports of customer experience issues?

]]> http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/comment-page-1/#comment-162309 Jono Mon, 16 Jul 2007 13:43:55 +0000 http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/#comment-162309 Hi JP, On a similar vein you may also find this video rather enlightening and slightly more appealing... http://www.sciencemag.org/sciext/vis2006/show/slide9.dtl Cheers! Hi JP,
On a similar vein you may also find this video rather enlightening and slightly more appealing…
http://www.sciencemag.org/sciext/vis2006/show/slide9.dtl
Cheers!

]]> http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/comment-page-1/#comment-162297 Customer Service In Ireland » The move from “customer care” to “caring for the customer” Mon, 16 Jul 2007 13:10:45 +0000 http://confusedofcalcutta.com/2007/07/15/from-care-to-caring-when-web-20-meets-customer-service/#comment-162297 [...] Rangaswami noted what might become the norm for customer service. He made a blog post and mentioned in an aside that he could not get an [...] [...] Rangaswami noted what might become the norm for customer service. He made a blog post and mentioned in an aside that he could not get an [...]

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