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	<title>Comments on: Facebook and the Enterprise: Part 5: Knowledge Management</title>
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	<link>http://confusedofcalcutta.com/2007/08/14/facebook-and-the-enterprise-part-5-knowledge-management/</link>
	<description>a blog about information</description>
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		<title>By: Knowledge management</title>
		<link>http://confusedofcalcutta.com/2007/08/14/facebook-and-the-enterprise-part-5-knowledge-management/comment-page-1/#comment-522304</link>
		<dc:creator>Knowledge management</dc:creator>
		<pubDate>Fri, 08 May 2009 23:45:19 +0000</pubDate>
		<guid isPermaLink="false">http://confusedofcalcutta.com/2007/08/14/facebook-and-the-enterprise-part-5-knowledge-management/#comment-522304</guid>
		<description>[...] Facebook and the Enterprise: Part 5: Knowledge Management [...]</description>
		<content:encoded><![CDATA[<p>[...] Facebook and the Enterprise: Part 5: Knowledge Management [...]</p>
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		<title>By: McGee&#8217;s Musings : JP Rangaswami on KM &#8230; &#8220;Clear, Transparent, Searchable, Archivable, Retrievable&#8221;</title>
		<link>http://confusedofcalcutta.com/2007/08/14/facebook-and-the-enterprise-part-5-knowledge-management/comment-page-1/#comment-441865</link>
		<dc:creator>McGee&#8217;s Musings : JP Rangaswami on KM &#8230; &#8220;Clear, Transparent, Searchable, Archivable, Retrievable&#8221;</dc:creator>
		<pubDate>Mon, 17 Nov 2008 17:43:52 +0000</pubDate>
		<guid isPermaLink="false">http://confusedofcalcutta.com/2007/08/14/facebook-and-the-enterprise-part-5-knowledge-management/#comment-441865</guid>
		<description>[...] his post &#8220;Facebook and the Enterprise, Part 5: Knowledge Management&#8220;. .  &#8220;More and more, knowledge management is going to be about reducing the cost of, [...]</description>
		<content:encoded><![CDATA[<p>[...] his post &#8220;Facebook and the Enterprise, Part 5: Knowledge Management&#8220;. .  &#8220;More and more, knowledge management is going to be about reducing the cost of, [...]</p>
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		<title>By: Keddy</title>
		<link>http://confusedofcalcutta.com/2007/08/14/facebook-and-the-enterprise-part-5-knowledge-management/comment-page-1/#comment-418410</link>
		<dc:creator>Keddy</dc:creator>
		<pubDate>Wed, 10 Sep 2008 14:49:08 +0000</pubDate>
		<guid isPermaLink="false">http://confusedofcalcutta.com/2007/08/14/facebook-and-the-enterprise-part-5-knowledge-management/#comment-418410</guid>
		<description>JP, it&#039;s very refreshing and enlightening to read your comments.  I am an advacote of creating an environment for people to share, communicate and learn from.  If Facebook could create a corporate edition with integrated VOIP, video, IM, email that was interoperable with common standards it would establish a great platform for an organisation to create such a community within an organisation.  We are not there yet but we are close and this type of medium would stimulate the &#039;water cooler&#039; conversations.  The challenge it needs to be a single application that would enable employees to work, communicate and play and also for managers to realise the benefits of this type of communication.</description>
		<content:encoded><![CDATA[<p>JP, it&#8217;s very refreshing and enlightening to read your comments.  I am an advacote of creating an environment for people to share, communicate and learn from.  If Facebook could create a corporate edition with integrated VOIP, video, IM, email that was interoperable with common standards it would establish a great platform for an organisation to create such a community within an organisation.  We are not there yet but we are close and this type of medium would stimulate the &#8216;water cooler&#8217; conversations.  The challenge it needs to be a single application that would enable employees to work, communicate and play and also for managers to realise the benefits of this type of communication.</p>
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		<title>By: The Knowledge Blog &#187; Blog Archive &#187; Facebook and the culture of learning</title>
		<link>http://confusedofcalcutta.com/2007/08/14/facebook-and-the-enterprise-part-5-knowledge-management/comment-page-1/#comment-416187</link>
		<dc:creator>The Knowledge Blog &#187; Blog Archive &#187; Facebook and the culture of learning</dc:creator>
		<pubDate>Sun, 07 Sep 2008 00:03:36 +0000</pubDate>
		<guid isPermaLink="false">http://confusedofcalcutta.com/2007/08/14/facebook-and-the-enterprise-part-5-knowledge-management/#comment-416187</guid>
		<description>[...] Cross, following the lead of JP Rangaswami has provoked a discussion of the possible pertinence of Facebook as a tool for learning. As someone [...]</description>
		<content:encoded><![CDATA[<p>[...] Cross, following the lead of JP Rangaswami has provoked a discussion of the possible pertinence of Facebook as a tool for learning. As someone [...]</p>
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		<title>By: The Knowledge Blog &#187; Blog Archive &#187; Facebook Apprenticeship</title>
		<link>http://confusedofcalcutta.com/2007/08/14/facebook-and-the-enterprise-part-5-knowledge-management/comment-page-1/#comment-416186</link>
		<dc:creator>The Knowledge Blog &#187; Blog Archive &#187; Facebook Apprenticeship</dc:creator>
		<pubDate>Sat, 06 Sep 2008 23:55:37 +0000</pubDate>
		<guid isPermaLink="false">http://confusedofcalcutta.com/2007/08/14/facebook-and-the-enterprise-part-5-knowledge-management/#comment-416186</guid>
		<description>[...] and makes a connection I hadn&#8217;t seen (and wish I had :).  He&#8217;s citing another post on FaceBook and the Enterprise, where JP Rangaswami posits that Facebook can be used to allow [...]</description>
		<content:encoded><![CDATA[<p>[...] and makes a connection I hadn&#8217;t seen (and wish I had :).  He&#8217;s citing another post on FaceBook and the Enterprise, where JP Rangaswami posits that Facebook can be used to allow [...]</p>
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		<title>By: Learnlets &#187; Facebook Apprenticeship</title>
		<link>http://confusedofcalcutta.com/2007/08/14/facebook-and-the-enterprise-part-5-knowledge-management/comment-page-1/#comment-414291</link>
		<dc:creator>Learnlets &#187; Facebook Apprenticeship</dc:creator>
		<pubDate>Wed, 03 Sep 2008 17:04:41 +0000</pubDate>
		<guid isPermaLink="false">http://confusedofcalcutta.com/2007/08/14/facebook-and-the-enterprise-part-5-knowledge-management/#comment-414291</guid>
		<description>[...] and makes a connection I hadn&#8217;t seen (and wish I had :).  He&#8217;s citing another post on FaceBook and the Enterprise, where JP Rangaswami posits that Facebook can be used to allow [...]</description>
		<content:encoded><![CDATA[<p>[...] and makes a connection I hadn&#8217;t seen (and wish I had :).  He&#8217;s citing another post on FaceBook and the Enterprise, where JP Rangaswami posits that Facebook can be used to allow [...]</p>
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		<title>By: What&#8217;s Facebook got to do with it? &#8212; Informal Learning Blog</title>
		<link>http://confusedofcalcutta.com/2007/08/14/facebook-and-the-enterprise-part-5-knowledge-management/comment-page-1/#comment-413826</link>
		<dc:creator>What&#8217;s Facebook got to do with it? &#8212; Informal Learning Blog</dc:creator>
		<pubDate>Tue, 02 Sep 2008 18:01:17 +0000</pubDate>
		<guid isPermaLink="false">http://confusedofcalcutta.com/2007/08/14/facebook-and-the-enterprise-part-5-knowledge-management/#comment-413826</guid>
		<description>[...] me as streams of trivia. Another intrusion into my time for reflection on loftier issues. This post by JP Rangaswami opened my eyes as to how Facebook can improve learning in the [...]</description>
		<content:encoded><![CDATA[<p>[...] me as streams of trivia. Another intrusion into my time for reflection on loftier issues. This post by JP Rangaswami opened my eyes as to how Facebook can improve learning in the [...]</p>
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		<title>By: Wirearchy &#183; JP Rangaswami on KM &#8230; &#8220;Clear, Transparent, Searchable, Archivable, Retrievable&#8221;</title>
		<link>http://confusedofcalcutta.com/2007/08/14/facebook-and-the-enterprise-part-5-knowledge-management/comment-page-1/#comment-413712</link>
		<dc:creator>Wirearchy &#183; JP Rangaswami on KM &#8230; &#8220;Clear, Transparent, Searchable, Archivable, Retrievable&#8221;</dc:creator>
		<pubDate>Tue, 02 Sep 2008 13:20:32 +0000</pubDate>
		<guid isPermaLink="false">http://confusedofcalcutta.com/2007/08/14/facebook-and-the-enterprise-part-5-knowledge-management/#comment-413712</guid>
		<description>[...] From his post &quot;Facebook and the Enterprise, Part 5: Knowledge Management&quot;. [...]</description>
		<content:encoded><![CDATA[<p>[...] From his post &quot;Facebook and the Enterprise, Part 5: Knowledge Management&quot;. [...]</p>
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		<title>By: Stephen Smoliar</title>
		<link>http://confusedofcalcutta.com/2007/08/14/facebook-and-the-enterprise-part-5-knowledge-management/comment-page-1/#comment-180307</link>
		<dc:creator>Stephen Smoliar</dc:creator>
		<pubDate>Wed, 29 Aug 2007 15:33:24 +0000</pubDate>
		<guid isPermaLink="false">http://confusedofcalcutta.com/2007/08/14/facebook-and-the-enterprise-part-5-knowledge-management/#comment-180307</guid>
		<description>Bong, just to be clear, my example about including photographs was not about social networks but about the short-sightedness of many of the IT teams that have had to launch such social networks in an enterprise setting;  and, as we know from the history of decision-support technology, there is nothing new about that kind of short-sightedness!

I think the best way to understand the &quot;real&quot; social world is in terms of MOTIVATED INTERPERSONAL ACTIONS.  In the Kantian spirit of breaking a topic down into its components, that means we need a theory of action (a major topic in social theory), a theory of motives (which has occupied literary theory as much as social theory), and a theory of interpersonal dynamics (which I happen to think is still beyond our grasp because most of our abstractions involve statics rather than dynamics).  In other words we have a long way to go before we understand the social world well enough to take a theoretical approach to managing the changes that arise when new technologies are introduced!

Finally, in case you had not noticed, &quot;legitimate peripheral participation&quot; is just &quot;newspeak&quot; (thank you, George Orwell) for apprenticeship.  The world in which JP is now asking questions about &quot;enfranchisement&quot; is a world of educational institutions that have devalued the practice of apprenticeship as some antiquarian artifact from the days of craft workers.  I find it sad that, in order to convey its relevance to &quot;knowledge work&quot; (whatever that may mean), we have to dress it up in new terminology!</description>
		<content:encoded><![CDATA[<p>Bong, just to be clear, my example about including photographs was not about social networks but about the short-sightedness of many of the IT teams that have had to launch such social networks in an enterprise setting;  and, as we know from the history of decision-support technology, there is nothing new about that kind of short-sightedness!</p>
<p>I think the best way to understand the &#8220;real&#8221; social world is in terms of MOTIVATED INTERPERSONAL ACTIONS.  In the Kantian spirit of breaking a topic down into its components, that means we need a theory of action (a major topic in social theory), a theory of motives (which has occupied literary theory as much as social theory), and a theory of interpersonal dynamics (which I happen to think is still beyond our grasp because most of our abstractions involve statics rather than dynamics).  In other words we have a long way to go before we understand the social world well enough to take a theoretical approach to managing the changes that arise when new technologies are introduced!</p>
<p>Finally, in case you had not noticed, &#8220;legitimate peripheral participation&#8221; is just &#8220;newspeak&#8221; (thank you, George Orwell) for apprenticeship.  The world in which JP is now asking questions about &#8220;enfranchisement&#8221; is a world of educational institutions that have devalued the practice of apprenticeship as some antiquarian artifact from the days of craft workers.  I find it sad that, in order to convey its relevance to &#8220;knowledge work&#8221; (whatever that may mean), we have to dress it up in new terminology!</p>
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		<title>By: Bong</title>
		<link>http://confusedofcalcutta.com/2007/08/14/facebook-and-the-enterprise-part-5-knowledge-management/comment-page-1/#comment-180115</link>
		<dc:creator>Bong</dc:creator>
		<pubDate>Wed, 29 Aug 2007 05:26:57 +0000</pubDate>
		<guid isPermaLink="false">http://confusedofcalcutta.com/2007/08/14/facebook-and-the-enterprise-part-5-knowledge-management/#comment-180115</guid>
		<description>Stephen,

Thank you for the kind response.  It leads me to understanding more the &quot;legitimate peripheral participation.&quot;

SOCIAL issues are situational, a case-by-case judgement where one claimed depends on a particular situation. Say in your example, you said that &quot;all participants were required to identify themselves with a photograph.&quot; Think it is understandable for someone to reject or refuse this kind of requirement (mandatory?) in a social network application due to concerns like those unintended consequences you mentioned. But this claim cannot be true in all cases like in facebook or any other social network apps since it gives us preferences, right to privacy (respect our peace of mind).

Moreover, I agree that the framework is subjective because it is found in our values and meaning. It becomes objective when we test the framework in our action. The exeperiences - which drive from our action - influence others (only if we allow it) and produces social phenomenon that is ligitimate to complement (brings positive impact) or affect (example of a legitimate peripheral participation) one technology like the social network apps.

For me, social is group dynamics and its nature is found based on certain needs. Giving these groups an opportunity to challenge social network apps will help them to see things fit to their needs. The intention is to test or see how far the social network apps would apply and satisfy the needs. Usually in a situation, an issue is raised when this social network apps are challenged by questioning their value, means (features), and meaning (definition). Here the issues needs to be brought out to light for likely actions - reducing negative feedbacks and rejections.  

I agree when you said, &quot;and you cannot achieve effective change management without accounting for it.&quot; Thus, the role of Developers and all its stakeholders are important in conceptualizing a killer social network apps.

What do you think?

I wonder how can we introduce more change against this legitimate peripheral participation theory?</description>
		<content:encoded><![CDATA[<p>Stephen,</p>
<p>Thank you for the kind response.  It leads me to understanding more the &#8220;legitimate peripheral participation.&#8221;</p>
<p>SOCIAL issues are situational, a case-by-case judgement where one claimed depends on a particular situation. Say in your example, you said that &#8220;all participants were required to identify themselves with a photograph.&#8221; Think it is understandable for someone to reject or refuse this kind of requirement (mandatory?) in a social network application due to concerns like those unintended consequences you mentioned. But this claim cannot be true in all cases like in facebook or any other social network apps since it gives us preferences, right to privacy (respect our peace of mind).</p>
<p>Moreover, I agree that the framework is subjective because it is found in our values and meaning. It becomes objective when we test the framework in our action. The exeperiences &#8211; which drive from our action &#8211; influence others (only if we allow it) and produces social phenomenon that is ligitimate to complement (brings positive impact) or affect (example of a legitimate peripheral participation) one technology like the social network apps.</p>
<p>For me, social is group dynamics and its nature is found based on certain needs. Giving these groups an opportunity to challenge social network apps will help them to see things fit to their needs. The intention is to test or see how far the social network apps would apply and satisfy the needs. Usually in a situation, an issue is raised when this social network apps are challenged by questioning their value, means (features), and meaning (definition). Here the issues needs to be brought out to light for likely actions &#8211; reducing negative feedbacks and rejections.  </p>
<p>I agree when you said, &#8220;and you cannot achieve effective change management without accounting for it.&#8221; Thus, the role of Developers and all its stakeholders are important in conceptualizing a killer social network apps.</p>
<p>What do you think?</p>
<p>I wonder how can we introduce more change against this legitimate peripheral participation theory?</p>
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