Comments on: musing about the customer perspective

By: We don’t need less options, we need less decisions. | Taylor Davidson

We don’t need less options, we need less decisions. | Taylor Davidson — Fri, 22 May 2009 14:09:33 +0000

[...] How do we start? What is the right way to present our information to best address our customers’ perspective? [...]

By: My attention span is NOT getting shorter « Test

My attention span is NOT getting shorter « Test — Mon, 19 Jan 2009 17:37:25 +0000

[...] found this blog post on how people will be using getting even more selective in the future, via Robert Scoble on [...]

By: JP

JP — Sun, 11 Jan 2009 21:40:36 +0000

Willem, take a look at what Clay Spinuzzi is saying on his blog on the value of ambient status. I think you will find that topic of related interest.

By: JP

JP — Sun, 11 Jan 2009 21:39:29 +0000

Scott, there’s a lot of work being done by Doc Searls et al on 21st century infrastructure, do you want me to connect you up. Also, I would strongly recommend you read Carlota Perez’s book on Technological Revolutions and Financial Capital.

By: Willem van der Horst

Willem van der Horst — Sun, 11 Jan 2009 21:16:11 +0000

So true.

Just looking at how I got to this post in the first place. I have your blog in my Netvibes feeds, which oscillates at around 1,500 unread posts at any given time. But I still read your blog about once a month, because I follow Neil Perkin on Twitter and just saw that tonight was the closing night to vote for the Brain Tank Post of the Month and this post is nominated.

It’s aggregation and complete customisation, along with the ability to stay on the surface or dig in as deep as one wants into anything; as you said. I don’t know what it’s going to look like and it changes regularly, but completely fascinating!

Thanks!

By: Musing about the customer perspective | Enterprise Social Search

Musing about the customer perspective | Enterprise Social Search — Tue, 06 Jan 2009 16:46:44 +0000

[...] December An article originally posted on confused of calcutta [...]

By: Links - 2nd January 2009 « Curiously Persistent

Links - 2nd January 2009 « Curiously Persistent — Fri, 02 Jan 2009 12:21:49 +0000

[...] posts on the nature of consumer control and what that means for publishers and businesses alike – here and [...]

By: Scott

Scott — Fri, 02 Jan 2009 05:22:19 +0000

Thanks. It was a great read.

To make some of those things happen will require some new forms of infrastructure. His insights suggest some possible inflections along the value chain that might be worth drafting up a business case or two!

Scott

By: JP

JP — Thu, 01 Jan 2009 00:58:20 +0000

Scott, I think we’re seeing newer and newer ways to monetise every day, they’re just not the old ways. I keep recommending Kevin Kelly’s Better Than Free article to anyone who’ll listen. If you haven’t read it, please do.

We *have* to concentrate on building things that customers *want* to pay for, rather than finding new ways of forcing customers to pay for things they *don’t* want to pay for.

Historical advertising and subscription models are dead. Deader than free.

By: Scott

Scott — Wed, 31 Dec 2008 23:19:39 +0000

The Monetization Story… (yet again!)

I agree that aggregation and the tools available to the subscriber are trending towards consumption in formats and such that the subscriber wants. Until the service disappears because not only is there no current way to monetize, but no apparent future way either. Full disintermediation of publishers isn’t possible unless we’re really ok with full-on citizen journalism only; among other things. (Possible exceptions include entities funded by governments, not-for-profits or hobbyists.) The alternative is to truly come full circle and come up with some kind of paid subscription model.

Freemium based giveaways entice, but only exist as long as SOMEthing is getting paid for. Isn’t 2008 almost over? Has this ride not fully stopped yet? Even with services whose incremental costs of distribution approach zero, it still isn’t zero. Forget about crazy tens of millions in valuations. How about just the ability to make enough to feed a few programmers and keep a few dedicated hosts alive?

Methinks there’s still a bit too much of ye’ ole’ KookAid(r) being quaffed. I’m all for the power with the subscriber. (I’m one myself.) Though I’m still not seeing the utopia that a lot of others seem to point to.

Scott