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	<title>Comments on: Musing about the customer perspective: Part 2</title>
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	<link>http://confusedofcalcutta.com/2008/12/30/musing-about-the-customer-perspective-part-2/</link>
	<description>a blog about information</description>
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		<title>By: New Year; New Resolutions; New Approaches &#171; Curiously Persistent</title>
		<link>http://confusedofcalcutta.com/2008/12/30/musing-about-the-customer-perspective-part-2/comment-page-1/#comment-459038</link>
		<dc:creator>New Year; New Resolutions; New Approaches &#171; Curiously Persistent</dc:creator>
		<pubDate>Thu, 01 Jan 2009 09:59:43 +0000</pubDate>
		<guid isPermaLink="false">http://confusedofcalcutta.com/?p=1500#comment-459038</guid>
		<description>[...] WordPress provide custom feeds, my unique view on value will constrain your enjoyment of this blog. And that view will continually [...]</description>
		<content:encoded><![CDATA[<p>[...] WordPress provide custom feeds, my unique view on value will constrain your enjoyment of this blog. And that view will continually [...]</p>
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		<title>By: Rana</title>
		<link>http://confusedofcalcutta.com/2008/12/30/musing-about-the-customer-perspective-part-2/comment-page-1/#comment-458773</link>
		<dc:creator>Rana</dc:creator>
		<pubDate>Wed, 31 Dec 2008 15:23:56 +0000</pubDate>
		<guid isPermaLink="false">http://confusedofcalcutta.com/?p=1500#comment-458773</guid>
		<description>Well said JP, it&#039;s much clearer to me now that you&#039;ve laid out the basic message of the last post into the 8 &quot;simple&quot; points, though I think there is heavy overlap between them: 

Subscriber-driven publishing at more granular levels (topic-led and person-led) would effectively mean less need to separate the general content from specific, there are twitterfriends who are cricketfriends and others who are cookingfriends, I&#039;d prefer to read the posts on their subjects of expertise.  But even with the best graphic equalisers and result visualisation tools, there is a corresponding need for tailored data-mining algorithms - at its simplest level perhaps just correlation matching that attributes scores to various combinations of friend criteria and content criteria.  

Actually, that rambling paragraph probably just shows you were right to neatly split the general principles into those 8 areas.  The point about advertising is important too, a &quot;majority&quot; clickthru rate should be the target measure that shows  you&#039;ve really added value to the average ad viewer.</description>
		<content:encoded><![CDATA[<p>Well said JP, it&#8217;s much clearer to me now that you&#8217;ve laid out the basic message of the last post into the 8 &#8220;simple&#8221; points, though I think there is heavy overlap between them: </p>
<p>Subscriber-driven publishing at more granular levels (topic-led and person-led) would effectively mean less need to separate the general content from specific, there are twitterfriends who are cricketfriends and others who are cookingfriends, I&#8217;d prefer to read the posts on their subjects of expertise.  But even with the best graphic equalisers and result visualisation tools, there is a corresponding need for tailored data-mining algorithms &#8211; at its simplest level perhaps just correlation matching that attributes scores to various combinations of friend criteria and content criteria.  </p>
<p>Actually, that rambling paragraph probably just shows you were right to neatly split the general principles into those 8 areas.  The point about advertising is important too, a &#8220;majority&#8221; clickthru rate should be the target measure that shows  you&#8217;ve really added value to the average ad viewer.</p>
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		<title>By: Richard Veryard</title>
		<link>http://confusedofcalcutta.com/2008/12/30/musing-about-the-customer-perspective-part-2/comment-page-1/#comment-458701</link>
		<dc:creator>Richard Veryard</dc:creator>
		<pubDate>Wed, 31 Dec 2008 11:02:47 +0000</pubDate>
		<guid isPermaLink="false">http://confusedofcalcutta.com/?p=1500#comment-458701</guid>
		<description>I see this as a question of complex (postmodern) identity.

&quot;JP-talking-seriously-about-social-networking&quot; is not the same person as &quot;JP-talking-humorously-about-cricket&quot;. So I may want to subscribe to one person and not the other.

The telecoms analyst Martin Geddes wants to speak to his wife if and only if she isn&#039;t putting the baby to sleep. I think this falls under the same general class of requirements.

See my blog at http://rvsoapbox.blogspot.com/2008/12/subscribe-and-follow-towards-complex.html</description>
		<content:encoded><![CDATA[<p>I see this as a question of complex (postmodern) identity.</p>
<p>&#8220;JP-talking-seriously-about-social-networking&#8221; is not the same person as &#8220;JP-talking-humorously-about-cricket&#8221;. So I may want to subscribe to one person and not the other.</p>
<p>The telecoms analyst Martin Geddes wants to speak to his wife if and only if she isn&#8217;t putting the baby to sleep. I think this falls under the same general class of requirements.</p>
<p>See my blog at <a href="http://rvsoapbox.blogspot.com/2008/12/subscribe-and-follow-towards-complex.html" rel="nofollow">http://rvsoapbox.blogspot.com/2008/12/subscribe-and-follow-towards-complex.html</a></p>
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		<title>By: Richard Veryard</title>
		<link>http://confusedofcalcutta.com/2008/12/30/musing-about-the-customer-perspective-part-2/comment-page-1/#comment-458674</link>
		<dc:creator>Richard Veryard</dc:creator>
		<pubDate>Wed, 31 Dec 2008 09:36:14 +0000</pubDate>
		<guid isPermaLink="false">http://confusedofcalcutta.com/?p=1500#comment-458674</guid>
		<description>The graphic equalizer isn&#039;t a bad metaphor, but the cybernetic term for this is &quot;attenuation&quot;. This notion is very important within Stafford Beer&#039;s Viable Systems Model, for example.</description>
		<content:encoded><![CDATA[<p>The graphic equalizer isn&#8217;t a bad metaphor, but the cybernetic term for this is &#8220;attenuation&#8221;. This notion is very important within Stafford Beer&#8217;s Viable Systems Model, for example.</p>
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		<title>By: JP</title>
		<link>http://confusedofcalcutta.com/2008/12/30/musing-about-the-customer-perspective-part-2/comment-page-1/#comment-458655</link>
		<dc:creator>JP</dc:creator>
		<pubDate>Wed, 31 Dec 2008 08:11:41 +0000</pubDate>
		<guid isPermaLink="false">http://confusedofcalcutta.com/?p=1500#comment-458655</guid>
		<description>JMac, Dominic, as you say, the emotional aspect will get important, with all its bag and baggage. For some it will be inertia and resistance to change. For some it will be the user experience as we learn about what is needed. 

But the payoffs are great, as true personalisation emerges, with the empowerment and the choice-making capacity to go with it. 

I don&#039;t particularly like ads, but they can fulfil a useful purpose in aiding discovery. What I deeply dislike is the cowpath-paving from analogue to digital ads, where people are settling for things like 1% clickthrough conversions to sales. What nonsense. We should have real quality personalisation of ads, with 75% click throughs.</description>
		<content:encoded><![CDATA[<p>JMac, Dominic, as you say, the emotional aspect will get important, with all its bag and baggage. For some it will be inertia and resistance to change. For some it will be the user experience as we learn about what is needed. </p>
<p>But the payoffs are great, as true personalisation emerges, with the empowerment and the choice-making capacity to go with it. </p>
<p>I don&#8217;t particularly like ads, but they can fulfil a useful purpose in aiding discovery. What I deeply dislike is the cowpath-paving from analogue to digital ads, where people are settling for things like 1% clickthrough conversions to sales. What nonsense. We should have real quality personalisation of ads, with 75% click throughs.</p>
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		<title>By: Dominic Travers</title>
		<link>http://confusedofcalcutta.com/2008/12/30/musing-about-the-customer-perspective-part-2/comment-page-1/#comment-458495</link>
		<dc:creator>Dominic Travers</dc:creator>
		<pubDate>Tue, 30 Dec 2008 23:04:52 +0000</pubDate>
		<guid isPermaLink="false">http://confusedofcalcutta.com/?p=1500#comment-458495</guid>
		<description>There are an almost endless variety of ways to technically deal with with filtering both content and social connections. What is needed is for really intuitive apps and aggregating interfaces to be built and tested.

The best of these will be the ones that users form an emotional bond with, the app becomes the window to their favorite things. They get to see, and interact with everything they want to, easily and pleasurably.  A highly customisable stack of simple controls for the equalisation. This also creates a unique signature of preference data.

I believe that a combination of this data, and that from search, transaction and location will form it&#039;s own currency on mobile. I&#039;m looking forward to the day I can advocate a music artist and get credit to purchase more music from the same publishing channel for doing so. This is something my musical peers and myself have done informally for a very long time. Mobile will vastly expand these peer networks.

This will go way beyond subscription once customers begin to understand the power they hold, and are rewarded with true value for making their preferences publicly available.</description>
		<content:encoded><![CDATA[<p>There are an almost endless variety of ways to technically deal with with filtering both content and social connections. What is needed is for really intuitive apps and aggregating interfaces to be built and tested.</p>
<p>The best of these will be the ones that users form an emotional bond with, the app becomes the window to their favorite things. They get to see, and interact with everything they want to, easily and pleasurably.  A highly customisable stack of simple controls for the equalisation. This also creates a unique signature of preference data.</p>
<p>I believe that a combination of this data, and that from search, transaction and location will form it&#8217;s own currency on mobile. I&#8217;m looking forward to the day I can advocate a music artist and get credit to purchase more music from the same publishing channel for doing so. This is something my musical peers and myself have done informally for a very long time. Mobile will vastly expand these peer networks.</p>
<p>This will go way beyond subscription once customers begin to understand the power they hold, and are rewarded with true value for making their preferences publicly available.</p>
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		<title>By: jMac</title>
		<link>http://confusedofcalcutta.com/2008/12/30/musing-about-the-customer-perspective-part-2/comment-page-1/#comment-458488</link>
		<dc:creator>jMac</dc:creator>
		<pubDate>Tue, 30 Dec 2008 22:34:09 +0000</pubDate>
		<guid isPermaLink="false">http://confusedofcalcutta.com/?p=1500#comment-458488</guid>
		<description>JP - I think there is another challenge that isnt remotely technical and that is THE WAY THINGS ARE TODAY.

The commentators above and below on both posts (complete genius by the way), are by people like &#039;us&#039;.

You know what happens when you run this stuff by the people who control most of the commercial companies.

Technologically there is a major challenge - but I believe the over-arching issue is emotional. 

I mean that in the very literal sense of each and every word.</description>
		<content:encoded><![CDATA[<p>JP &#8211; I think there is another challenge that isnt remotely technical and that is THE WAY THINGS ARE TODAY.</p>
<p>The commentators above and below on both posts (complete genius by the way), are by people like &#8216;us&#8217;.</p>
<p>You know what happens when you run this stuff by the people who control most of the commercial companies.</p>
<p>Technologically there is a major challenge &#8211; but I believe the over-arching issue is emotional. </p>
<p>I mean that in the very literal sense of each and every word.</p>
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		<title>By: JP</title>
		<link>http://confusedofcalcutta.com/2008/12/30/musing-about-the-customer-perspective-part-2/comment-page-1/#comment-458416</link>
		<dc:creator>JP</dc:creator>
		<pubDate>Tue, 30 Dec 2008 19:05:40 +0000</pubDate>
		<guid isPermaLink="false">http://confusedofcalcutta.com/?p=1500#comment-458416</guid>
		<description>Chris, I think our concepts of client side and server side are being challenged anyway by at least two sets of happenings, the explosion in mobile devices and the growth in RIA development environments, especially Flash/Flex.</description>
		<content:encoded><![CDATA[<p>Chris, I think our concepts of client side and server side are being challenged anyway by at least two sets of happenings, the explosion in mobile devices and the growth in RIA development environments, especially Flash/Flex.</p>
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		<title>By: JP</title>
		<link>http://confusedofcalcutta.com/2008/12/30/musing-about-the-customer-perspective-part-2/comment-page-1/#comment-458414</link>
		<dc:creator>JP</dc:creator>
		<pubDate>Tue, 30 Dec 2008 19:04:01 +0000</pubDate>
		<guid isPermaLink="false">http://confusedofcalcutta.com/?p=1500#comment-458414</guid>
		<description>James, the solution may be to have *two* general habitats. Like Twitter *and* Friendfeed. You go to one on a directed basis, and you go to another just to surf.

Another possibility is to have the ability to &quot;stumble&quot; in your own aggregator, have the ability to surf your own space much like you would with StumbleUpon and the Web.</description>
		<content:encoded><![CDATA[<p>James, the solution may be to have *two* general habitats. Like Twitter *and* Friendfeed. You go to one on a directed basis, and you go to another just to surf.</p>
<p>Another possibility is to have the ability to &#8220;stumble&#8221; in your own aggregator, have the ability to surf your own space much like you would with StumbleUpon and the Web.</p>
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		<title>By: Chris Swan</title>
		<link>http://confusedofcalcutta.com/2008/12/30/musing-about-the-customer-perspective-part-2/comment-page-1/#comment-458393</link>
		<dc:creator>Chris Swan</dc:creator>
		<pubDate>Tue, 30 Dec 2008 18:05:54 +0000</pubDate>
		<guid isPermaLink="false">http://confusedofcalcutta.com/?p=1500#comment-458393</guid>
		<description>I like the equalizer idea, particularly when applied to given topics. One particular peeve of mine is that it&#039;s so hard to keep track of blog posts that I comment on - so that I can follow up on subsequent comments. I touched upon this in the &#039;interest feed&#039;*, but still haven&#039;t figured out an elegant solution. I guess that what I want my aggregator to do is a sort of micro-subscription to every post that I comment on, and once again we hit the context change issue that&#039;s inherent in replies.

Looking back at my original post I suggested that the solution would be server side and identity centric, but if we turn things around to be subscriber focussed then once again we&#039;re faced with a need for some client side magic (in JavaScript [using GreaseMonkey or similar?]).

* http://thestateofme.wordpress.com/2008/01/29/the-interest-feed/</description>
		<content:encoded><![CDATA[<p>I like the equalizer idea, particularly when applied to given topics. One particular peeve of mine is that it&#8217;s so hard to keep track of blog posts that I comment on &#8211; so that I can follow up on subsequent comments. I touched upon this in the &#8216;interest feed&#8217;*, but still haven&#8217;t figured out an elegant solution. I guess that what I want my aggregator to do is a sort of micro-subscription to every post that I comment on, and once again we hit the context change issue that&#8217;s inherent in replies.</p>
<p>Looking back at my original post I suggested that the solution would be server side and identity centric, but if we turn things around to be subscriber focussed then once again we&#8217;re faced with a need for some client side magic (in JavaScript [using GreaseMonkey or similar?]).</p>
<p>* <a href="http://thestateofme.wordpress.com/2008/01/29/the-interest-feed/" rel="nofollow">http://thestateofme.wordpress.com/2008/01/29/the-interest-feed/</a></p>
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