Comments on: Just one. The best

By: JP

JP — Sun, 28 Feb 2010 22:22:52 +0000

Elie, just ping me via jp@bt.com and we can arrange to have a cup of tea or something like that. I assume you’re in London.

By: Elie Bitar

Elie Bitar — Sun, 28 Feb 2010 13:10:42 +0000

Hi JP, I loved your article as this is a point I am highly interested in. Would love to chat over the program design too.

By: JP

JP — Sat, 27 Feb 2010 08:53:42 +0000

Why don’t you come over, have a cup of tea near St Paul’s, I’ll take you through what we did

By: Paul Sweeney

Paul Sweeney — Fri, 26 Feb 2010 14:54:49 +0000

Very nice. Would love to see “the programme design”, or some such. But 50% decrease for a company BT’s size is a considerable achievement.

By: JP

JP — Thu, 25 Feb 2010 09:28:07 +0000

Can’t remember which ending the game had. I think the pieces offer two possibilities, K gets out of the way or K castles. I loved the idea of castling to mate!

By: Prakash Murthy

Prakash Murthy — Thu, 25 Feb 2010 00:19:58 +0000

Thanks for the “Fatal Attraction” Game. Played it out and thoroughly enjoyed the quick denouement!

By: If only it were as simple as ‘Owning the Customer Experience’… | Buzz-Tank

Tue, 23 Feb 2010 13:38:11 +0000

[...] that ultimlately result in a better customer experience all round. JP Rangaswami recently wrote a great piece which references all the good work BT have been doing at all levels to get this [...]

By: Interesting elsewhere – 19 February 2010 | Public Strategist

Interesting elsewhere – 19 February 2010 | Public Strategist — Fri, 19 Feb 2010 11:52:01 +0000

[...] Just one. The best – confused of calcutta [...]

By: Paramendra Bhagat

Paramendra Bhagat — Thu, 18 Feb 2010 05:24:17 +0000

“Always make new mistakes.”

My question is, could the US do for its health care octopus what you say BT has done to hear fewer complaints from customers? Could a wellness industry trump the sickness industry?

I liked it how you danced around between chess to US health to BT.

I think in the age of social media, your conclusion is even more potent. Now people talk and they get heard. Like the old adage, prevention is better than the cure.