Four Pillars: Confidence and trust

Martin Geddes, while commenting on my previous post, threw a snowball at me. He recommended that anyone interested in understanding the difference between confidence and trust should read Adam Seligman’s The Problem of Trust.

I trust Martin.

So I ordered the book straightaway, and Amazon have guaranteed that they will deliver the book to me by 1pm Thursday.

I have confidence that Amazon will deliver.

I tried to figure out what I really mean by these terms, in preparation for reading the book. And what I came to was this:

I believe trust is about what a person is, about people, about relationships. It is integral and whole within itself, and is based on values and ethics. About covenant.

Trust is vulnerable. It is like faith.  You believe someone will not do you harm.

I believe confidence is about what a person can do, about his or her abilities and skills. It can be segmented into degrees and levels, and is based on transactions. About contract.

Confidence is set against past achievements, and starts at zero and builds from there. Trust is set against beliefs and values, starts at 100 and builds from there.

I have no confidence in Martin’s ability to predict the finalists in this year’s World Cup. I have no confidence in Amazon’s ability to predict the finalists in this year’s World Cup.

But I trust Martin’s recommendations related to books on trust, and I have confidence in Amazon’s ability to deliver said book when they said they would.

Comments anyone? I will try and expand on this after reading the book. With issues like this, I find I learn faster if I articulate what I think I believe in the first instance. Even if all that is achieved is that I know a little bit more about what I think.

What I have written so far on identity and trust and relationships and authentication and permissioning is based on what I have stated above. As I learn more about these things, I’m sure I will change what I have written.

 

 

Four Pillars: Agoraphilia: The Next Recap

I’ve just returned from reboot in Copenhagen. Exhilarating. Google reboot8 and take a wander through the 140,000 hits you get, it should give you a flavour.

How do I feel now? Like Doc’s snowballs met the Sony Bravia ad. Millions of ideas bouncing at me in glorious technicolor. [An aside. Was that ad real? I hear stories about damaged cars on the Bullitt streets of San Francisco. Try Bravia on flickr and it all seems so very real. Does anyone out there know for sure? Please do share the story with us.]

So rather than comment further on reboot, I thought I’d do a recap of Four Pillars, but in the context of what I’d learnt at the conference.

The Foundations of Four Pillars are the places that make up the Internet. Infrastructure in Stewart Brand terms, as shown in Doc Searls’s Making a New World. Open to all. No barriers to entry. Providing a host of utilities that are the heat and light and shelter of the new world. Utilities that range from processor to memory to storage to connectivity. Utilities that are non-discriminatory in nature, with a common pricing model, available to all.

The Four Pillars are Syndication, Search, Fulfilment and Conversation.

Syndication is nothing more than habitual signalling of intention, almost passive in nature, yet alive. A long view. When you subscribe to an information feed, you are signalling an interest, a nascent intention.

Search is nothing more than ad-hoc signalling of intention, almost active in nature, very much alive. A more transient view. When you search for something, you are signalling an interest, an active interest.


Conversation is how you feed and sustain the relationships you need within these market places
, how you convert your syndications and your searches into buying and selling signals. Conversation is how you discover the recommendations of people you trust, in order to decide what you buy or sell.

Fulfilment is how you consummate your intentions.

Propped up by these Four Pillars is Relationship and Identity and Trust. Identity has no meaning except in a relationship. No man is an Iland intire of it selfe. I am not a Rock. A relationship has no meaning except in trust. Covenant not contract. Identity is first and foremost who you are, defined by your beliefs and values and mores and ethics. Who you are. Not what you are. Identity is defined within one or more relationships.

[An aside on Privacy. We live in a world where nanny states are fashionable, where powers-that-be insist on deciding what you can do and what you can’t do, for your own good. This is a natural consequence of flawed ideas of privacy. People in relationships need to be open and vulnerable in order to build trust. Vulnerability can only exist when you are accountable, when there is a connection between your actions and their consequences. Remove that connection at your peril: once you remove accountability and “traceability” then someone else has to figure out how to deal with the disconnected consequences that materialise. Nanny states and litigiousness become the norm. Counterintuitively, the more accountable you are, the less someone can sue you.]

There’s a lot of open space between the Four Pillars and the Roof they support. Open spaces where we meet and converse as part of trusted relationships in communities. Communities that overlap and mesh and coalesce and separate. Communities that are alive. Communities where we use the most valuable assets we have, ourselves, to create new things and consume them. Communities that don’t know the difference between first, second, third and other worlds. Communities that can make an impact on things that matter.
And there’s a lot to be done to make this world happen. Done in terms of internet “governance”, in terms of reworked intellectual property approaches, in terms of meaningful and usable identity. These are difficult concepts and will need us to work together to make it happen, to avoid the sins of the past, to ensure that we don’t lose sight of what can be achieved by getting stuck in polarised politics and emotion.

We have to learn to love our open spaces, our open market places, rather than fear them. Agoraphilia.
Raise high the roof beam, carpenters. Thanks to JD Salinger. [BTW I came across this review of Salinger’s book from the New York Times of 28 January 1963. How nice to find it in an open space. Thank you NYT.

Four Pillars: More on reboot

You could do worse than read my colleague Sean’s comments on reboot, which you can find here….. I’m still getting my thoughts together, it was a wonderful conference.

In the meantime, thanks to Mark Stewart, I was taken to Prabhu Guptara’s blog. I’ve known Prabhu for over 15 years, but it took Mark’s comments to let me know that he was blogging. Thank you Mark.

This post by Prabhu should be of interest to anyone trying to figure out where the Cluetrain‘s headed.

Four Pillars: The Power of Words: Lakoff meets Surowiecki?

I was pointed here by the Economist, but sadly the particular article that started my snowball is behind Premium Content walls; you can find the stub here.

At least I can take you to the pdf of the Paul Tetlock research that the article quotes.

My summary: Most of the time, journalists report on what the market did. Sometimes it’s the other way around, and markets do what the journalists suggest. Suggest through the use of powerful words. Words that evoke emotion. And more unusually, such market responses tend to be short-lived, clawing back losses (or giving away gains) within a short period of the original article’s appearance.

Interesting. Lakoff and anchoring and framing meets Surowiecki and Wisdom of Crowds? I wonder what would happen if Paul Tetlock ran the same study on blogs, on journalism that is characterised by voice and passion.

Four Pillars: There’s a hole in my bucket, and I’m getting WeT

Just back from reboot. Fantastic conference. Truly participative. Over 20 nationalities, incredible energy. Thomas and Nikolaj and team have really made something special happen. Thanks for inviting me, guys.
I learnt some things, was exposed to different ways of looking at things I thought familiar, met some old friends, made some new ones; even met a few people I’d conversed with for a while, but only electronically. A blogger’s rite of passage.
I’ve known for some time that there are three “I” words that need resolving before I-T can become We-T, before social software  truly socialises information and infrastructure and ideas:

  • The Internet as a real “commons” infrastructure rather than a battleground (and graveyard) for dinosaurs; empowering, not restricting
  • Identity as something personal, yet allowing participation in community and collective activity; empowering, not restricting
  • Intellectual Property Rights transformed into something that enables creativity and innovation rather than stifling life; empowering, not restricting

What I realised is how much these Blefuscudian arguments have themselves morphed, to become similar to modern-day politics and elections. That they are all about memes and anchors and frames first and everything else later. That like elections and politics, hey are influenced, almost owned, by traditional media models and lobbies and incumbents.
The words we use have power. More power than we had before, because of the empowering nature of the web, the sheer impact of globalisation, the fuzzying of distinctions between production and consumption, the lowering of barriers to entry as a result of the laws of Moore and Metcalfe and even Gilder.

There’s something poetic, yet ironic, in how this battle is being fought.

Those that want the new renaissance of the digital age to happen are armed with the analogue, the grey, the weapons of words and ideas.

Those that want the status quo to remain arm themselves with the digital, the polemic and polarised debate, the black and white, the weapons of ones and zeros.

I’ll be posting something longer soon; in the meantime, it’s worth thinking about why so many good things are happening in this space in Scandinavia.

I can think of three reasons.

  • One, that affordable internet and broadband penetration and connectivity is very high in these parts;
  • two, that the lingua franca of this movement just happens to be English, and Scandinavians put us to shame with the command they show in what is essentially a second language; and
  • three, they are culturally inclined to believe in freedom of the individual and in the freedom of the community.

These are challenging times. But don’t lose heart. Good things do happen…..take a look below:
I’m currently reading an unusual book called Telegraph and Travel : A Narrative of the Formation and Development of Telegraphic Communication between England and India, Under the Orders of Her Majesty’s Government, with Incidental Notices of the Countries Traversed by The Lines. It was written by Colonel Sir Frederic John Goldsmid, CB, KCSI, in 1874 [Note to self: Don’t need to worry about copyright infringement on this one].

Fascinating book. And hidden in the Appendix, the author reveals:

The tariff in force between England and India from 1865 to the end of 1868 was £5 for a message of twenty words.

Look what happened to the telegraph, despite the way infrastructure used to be owned then. Look what happened to the telegraph, despite the nature of patent and copyright law then. Look what happened to the telegraph, despite the restrictions on personal freedom then.

Even SMS looks cheap when I allow for 140 years of inflation. £5 for 20 words. Wow.