Category: Four pillars

Guess this one is getting too close to call.

A number of people brought this site, SayHear, to my attention at the weekend. Go take a look at it, and, especially if you’re reading this in the US, go further. Call the appropriate number and tell people why you’re going to vote for your selection.

So what is the site about? Well, you choose a number to ring based on your voting intention, then leave a message explaining why. You could indicate your intention not to vote as well. The colours of the box represent the voting intention. The information in the box represented where you were calling from. And the information “under” the box stored your voice message for others to click on and replay. Simple yet powerful.

What I particularly liked about the site was the simplicity of the idea and of the visualisation. Rich information, presented in a manner that made consumption of that information intuitive and easy. Colour codes that were consistent with external “standards”. Metadata, the area codes, also consistent with external standards. Information in text form enriched by the embedding of another form of information, that of the “voice file” at each point.

Many possibilities open up. For example, you could take “incoming calls” and represent the options the caller chose by using colour and size and shape, build a variant on a tag cloud. You could choose some other way of displaying call duration. You could associate the “box” so created not just with the speech file, but also the transcript. The capacity to use visualisation to reduce firehoses of information into manageable streams, that capacity has been around for a long time. What is new is the ability to mix and match different types of information while doing that. What is new is the platform used to deliver it.

[Note: I’m biased. The guys who designed and delivered this, Gershoni and Some Random Dude, are completely unknown to me. But the platform they used, Ribbit, is very much known to me. BT bought the company a few months ago, and I have the privilege of serving as its chairman.]

In a networked world, open innovation thrives when open platforms exist. What you see above is the shape of things to come. To echo the words of David Weinberger, small pieces loosely joined, joined to create value that could not have been created any other way.

Bonus link: I found this site an interesting read, both from a visualisation perspective as well as from the viewpoint of education in general.

Over the last couple of years, I’ve noticed that my reading has become more and more heterogeneous and spread out; there has been a perceptible shift away from an A-list approach to a Long Tail, avoiding the “hit culture” implied by A-list approaches.

During that same period, there have been a number of articles about the death of Facebook and, for that matter, the death of blogging. [An aside: When you’re in a position to select the metrics you can “prove” almost anything. I have seen so many business cases that beggar belief, so many presentations written ostensibly by Messrs Andersen and Grimm].

I think the exact opposite is happening, that blogging is becoming mainstream rather than dying. And the same with Facebook.

I have some views on the why, and would love to know what you think about it. So here goes:

There was a time when the barriers to entry to the world of publishing were high, very high. That led to a situation where people who wrote (and were published) belonged to an exclusive class. Then along came the web and the blogosphere, and the barriers began to come down. But not that much. Let’s say this was around 1999. Blogging was still something done by a small group of people with good connectivity and the skills to use relatively technical tools. Readership was based on word of mouse, and so things remained relatively cliquey.

As the barriers came down further, as tools became easier to use, there was a level of democratisation. By this time, let’s say it was around 2003, better tools were emerging, Technorati had a job to do, blogs were mushrooming. Access was still not that great, and people used to say that the blogosphere was an echo chamber. Terms like A-lister flew around; a small number of people even acted like A-listers.

And then we come to now. A blogosphere that is becoming mainstream and therefore getting written off, apparently. Wrong. Because what is happening is this.

First was word of mouse. Then we had the blogroll. That was followed by OPML files. Which in turn were succeeded by sharing feeds via aggregator/readers like Netvibes.

Access to the world of the participative blogger became easier every step of the way. The way I discovered new writers changed, the way I tended my list of people to read changed. Cliques and echo chambers were replaced by the Long Tail.

The word of mouse was by definition cliquey. When it was the blogroll you had to know about it before you used it. OPML was also a barrier to entry. Netvibes and its competitors made things easier.

But what really changed things was Facebook. And then Twitter. And now FriendFeed. Communities with very low barriers to entry that allowed people to share what they wrote.

Share, but not on a broadcast basis.

Share, on a publish-subscribe basis.

That power now runs through many things we do, and I don’t think we really understand what we have. It is powerful, it enriches, it enlivens, it democratises.

People will discover Twitter and Friendfeed and their successors in the same way as they discovered blogging. And when they do, when they see the power of pub-sub, the blogosphere will become even more mainstream. Because barriers to entry and access will continue to fall, the risk of cliquism will reduce, the cost of discovering who and what you like will become negligible, the tools to manage your reading will keep getting better. All enhanced by the power of pub-sub.

Choosing what you want on a granular basis. Selecting the capillaries you like and discarding the rest. Weeding your river of reading.

A few days ago, @shannonpaul referred to something @kdpaine had said, discovered via @kanter. And it was this:

“the word “reputation” is so 1990. today it’s all about relationships”

Maybe it’s the Calcuttan in me, but I guess I’ve always thought that way. For me, it’s always been all about relationships. Relationship before conversation before transaction. But as the Cluetrain guys so elegantly pointed out, that sequence had been lost in the West, and society had become more about Transaction First, Conversation only if it is going to help Transaction, Relationship only if it is going to help Conversation (and therefore Transaction).

No surprise then that when Customer Relationship Management systems came out, they tended not to be about managing customer relationships, but about managing transactions and exploiting the customer. Because they were deeply rooted in Transaction First.

Back to reputation and relationships. Thinking about what K D Paine said, I began to realise that the very concept of reputation differed between East and West. How? In three simple ways:

In the East, reputation was an aggregate of onymous statements. When people spoke about someone’s reputation, they said “According to Bharat’s uncle he is a reliable guy”, and stuff like that. It was tangible and lucid and, most importantly, related to real statements by real people. As against this, reputation in the West appears to have decayed into a collection of amorphous sayings by faceless disembodied ghosts, unattributed yet always quoted.

In the East, reputation was primarily about the good in a person rather than the bad. Sure, there were bad things said about people, but that was not the norm. “He comes from a good family, I know his father”. “She was a very good child at school, I remember her well”. You can rely on them in a pinch, it’s something that village is known for”. In contrast, Western concepts of reputation seem more to be about the bad rather than the good. In the same way as people say “Bad news sells”, there seems to be a bias in what passes for reputation, a bias towards weaknesses and criticisms.

The third difference is tied to this concept of good and bad aspects of reputation. In the East all reputation is shareable and gets shared. In the West, there is a tendency to hold back on good reputation things and share bad reputation things.

A common example is that of credit ratings and related areas. Banks tend to be willing to share “black” information, information about default, very willingly, but are much less willing to share “white” information, information about positive creditworthiness. [Yes I am aware of the racial stereotyping implied in terms like black information and black markets. But you know what? I have a life to lead, and tend not to waste my time worrying about minutiae like that. The sky could fall on my head. I could slip and fall in the shower.]

I’ve always wondered why this is, why people here are more willing to share “bad” information rather than “good”. One possibility, something I am kicking around in my head, is that it’s related to scarcity economics.

People who have a scarcity mindset are into hoarding, into information asymmetry, into secrets, into making things scarce. It is rare that people say good things about others. So why pass it on? It could have value by continuing to be scarce. Trade on it, execute a “transaction”. After all, that’s what life is about….. for people with scarcity mindsets.

Relationships are about abundance, not scarcity. Provided they are nonhierarchical, of course. That’s what the people who discovered network effects understood, that relationships scale differently, create value differently. Reputation is deeply intertwined with relationship, reputation is an embodiment of what your relationships say about you. So reputations should also be about abundance, not scarcity. And can enjoy network effects as well.

In the past, even in the West, this so-called “Eastern” concept of reputation was understood. Relationships did come first, then conversation, then transaction. It has been lost. Over the last twenty years or so, it is being re-found.

More later.

So everyone’s preparing for hard times. Markets down, property down, jobs down, prices up, uncertainty everywhere. As your parents might have said, a proper recession, like they used to have in the old days.

At times like this, some people are tempted to feel sorry for themselves, on the basis it will somehow make them feel better. Just in case you know anyone who needs to be disabused of that particular misconception, here’s a pictorial whistle-stop tour of what’s going on in Zimbabwe: What the real crisis is like. And here’s a taster or three:

When a handful of eggs cost you a hundred billion anythings, you’re in trouble. As sure as eggs is eggs.

My thanks to Joshua March for the tipoff via twitter.