musing about the customer perspective

Over a decade ago, when I was working at an investment bank, one of the topics that kept coming up was “the multiprovider portal”. [Yes, it was that long ago, those forgotten times when investment banks still existed, when startups made no money, just “revenue”, and nobody cringed if you used the word “portal”]. The … Continue reading “musing about the customer perspective”

more on why retarded hippies like me use Twitter; and a defence of the Long Tail

Today I “met” someone via Twitter. Dallas W.Taylor. The Dallas Taylor, as in “Crosby Stills Nash and Young Dallas Taylor and Greg Reeves“. The Dallas Taylor who played drums on that album shown above (Deja Vu),  on the first album Crosby Stills and Nash, on the first Stephen Stills album, and on the two Manassas … Continue reading “more on why retarded hippies like me use Twitter; and a defence of the Long Tail”

Freewheeling about excavating information and stuff like that

Do you remember enterprise application integration? Those were the days.  First you paid to bury your information in someone’s proprietary silo, then you paid to excavate it from there, then you paid again to bury it again in someone else’s silo. Everybody was happy. Except for the guys paying the bills. I went to see … Continue reading “Freewheeling about excavating information and stuff like that”

A Sunday stroll around innovation and customers and voices

Following on from my posts about faster horses, it may appear that I’ve been doing a lot of reading on the subject. Don’t believe it. It’s fairer to say that everywhere I went, the subject being debated seems to be at least tangentially connected to that of  “the voice of the customer in innovation”. Maybe … Continue reading “A Sunday stroll around innovation and customers and voices”

Musing jetlaggedly about loss of control

[Apologies in advance. I woke up at 1am, unable to go back to sleep,  with no cricket to watch, with the residue of San Francisco time still in me, and so I started writing from the hip.] I think of many things as projects; in doing so, I use what I assume to be fairly … Continue reading “Musing jetlaggedly about loss of control”