confused of calcutta

I continue to guest for Shane Richmond at the Telegraph, looking at the themes of customer economics, differentiation and predictability. I’m still getting used to being somewhere else, using different formats for different communities. Please do let me know what you think.

[Read more →]

Just had a delightful dinner at Drones with old colleagues, hosted by Sean. (Thanks, Sean). Sometime over dinner, Stu mentioned what the president of CBS “interactive”, Quincy Smith,  had said a few days ago; I’d seen the story but not the quote.
It’s worth repeating.
[...]

[Read more →]