Day: 31 July 2007

I’m flabbergasted. There’s a lot for me to read and to catch up on, a lot for me to digest, a lot for me to learn from. My thanks to all of you. Now I need to do justice to the comments and suggestions and criticisms, and it’s going to take a little time.

I’m also working on the fourth post I promised, critiquing Facebook in the context of Four Pillars. I hope to have that done by Thursday.

[Stephen, as far as I know, I used Customer Exploitation Management in public around the middle of 2002, and in print  a year or so later. By all means use the phrase, cite me if you need to, I am not hung up about “owning” phrases. Language, like ideas, must remain free, and its evolution does not take place in a vacuum. I’m sure others have used the phrase before….]

Something David N Wallace said in his recent post triggered this train of thought.

There are people who think that Facebook is too open. And there are people who think that Facebook is too closed.

The Too Open crew tend to take a risk-averse enterprise view, and concern themselves with archival and retrieval and regulation and privacy and confidentiality and all that jazz.

The Too Closed crew concentrate on issues like absence of RSS, API restrictiveness, inability to export stuff out from Facebook, and so on.

The median age for Too Open is probably Generation X. The median age for Too Closed is probably Generation Y.

Ay, there’s the rub.