To Laughter: My toast to all of you for 2008

2007 has been a good year for me. There is much I have learnt, much that I have enjoyed.

And one of the things I have enjoyed, and enjoyed tremendously at that, is discovering Randall Munroe, via my son.

If you haven’t done so already, start reading xkcd. Here’s an example:

canada

If you have, but you didn’t know Randall wrote a blog, check this out.

And if you’ve done both already, but you’ve never seen Randall, then take a look at this video of him speaking at Google.

So goodbye 2007, the year I discovered Randall Munroe. And thank you Randall Munroe, for making me laugh, so often and so easily.

Laughter is good. Let’s all hope for more laughter in our lives in 2008.

Tweitgeist

Couldn’t resist this. Tweitgeist. A word cloud formed from scraping the words off the last 250 Twitter “tweets”.  Again, something I can see as having real value in the enterprise, especially if I can have multiple clouds, each showing a different population of tweets. Thanks to Pistachio for the tip-off.

Continuing with the theme of Twitter in the Enterprise: Twitter and Agile

[Note: This post is a follow-up to my two previous posts on the subject over the last day or so].

I can hear the doubters and scorners now. “We don’t need another tool”. “Why don’t you concentrate on new business models instead of all this tripe?” “I have enough information already”.

So why am I intrigued by Twitter? First and foremost I think it’s about the question that Twitter poses:

What are you doing?

I know, I know, people use Twitter to pose questions, not just answer them. And they ask and answer a whole slew of questions, not just “What are you doing?”. But just for a moment, I want to concentrate on this Twitter-defining question. In fact I want to refine it a bit:

What are you doing right now?

Why do I think this question is important to “the enterprise”? To answer that, I need to take you on a little wander, to something that John Seely Brown and John Hagel said some years ago:

Push systems — characterised by top-down, centralized and rigid programs of previously specified tasks and behavior — hinder participation in the distributed networks that are now indispensible to competitive advantage.

More versatile and far-reaching pull systems —characterized by modularly-designed decentralized platforms connecting a diverse array of participants — are now starting to emerge in a variety of arenas.

As pull systems reach center stage, executives will have to reassess almost all aspects of the corporation.

Don’t get too hung up about the push and pull; while it is important, the really important bit is the decentralized platform with diverse participants. Which is where Twitter comes in.

I heard the two Johns speak some years ago at Supernova, when they were just about to publish The Only Sustainable Edge. At the time, they were fresh from a study tour of China, mainly looking at manufacturing there. And something they described stayed with me: it was the way teams collaborated in a motorcycle factory that they’d visited and studied. The teams were agile, collocated, with line-of-sight of what was happening around them, and the empowerment to participate and assist their colleagues.

This concept of collocated line-of-sight is something that permeates a lot of Agile thinking. But sadly collocation is not always possible, and sometimes not even desirable. [More on that subject later].

What I see in Twitter is this: The ability for members of a distributed peer workforce to describe precisely what he or she is doing, and to share that description.

Out of this, I can foresee enterprise magic happening. Geographically dispersed team members are able to help each other out because suddenly they have line of sight of each other’s tasks, activities and processes.

More on this later. Comments welcome as always.

Shop till you drop? Maybe it should be Shop till you lift

Don’t worry, I haven’t suddenly gone senile. Nor have I decided to endorse traditional shoplifting.

I don’t know about you, but I don’t particularly like shopping. [Except at bookstores, particularly when they’re full of second-hand and musty books just waiting to be discovered.] For me the web was a dream come true, allowing me to get most of what I needed without going into a store. Otherwise, the minute I get into a store, I start looking like Birdman looking for new feathered friends. Strangely trapped.

In similar vein, I don’t like crowds. Except in sports stadia and concert halls and out on the street and in parks and in the countryside and at home. In fact, come to think of it, the only place I don’t like crowds is in shops. Which figures, given my position on shopping. And given I was born and brought up in Calcutta, which was a teensy bit crowded. Like cholesterol, I think crowds come in two kinds, good and bad. And the shopping kind is the only bad one.

So a part of me curls up and hibernates at this time of year. But that’s not the point of this post. I was reading the New York Times this morning, and I came across this story: Anarchists in the Aisles? Stores Provide a Stage.

I quote:

Shopdropping, otherwise known as reverse shoplifting, involves surreptitiously putting things in stores, rather than illegally taking them out, and the motivations vary. Anti-consumerist artists lip replica products packaged with political messages onto shelves while religious proselytizers insert pamphlets between the pages of gay-and-lesbian readings at book stores.

I had come across limited variants of this, in the rebellious name of art, as in the case of Banksy doctoring Paris Hilton CDs. You know something? I’d never actually considered buying a Paris Hilton CD. But I’d be prepared to pay real money for a Banksy version: who could resist listening to tracks named Why Am I Famous?, What Have I Done? and What Am I For?. [Incidentally, you will notice I have explicitly avoided placing a photograph of Paris Hilton in any form or shape here as part of this story. That’s not the way I want to attract readers.]

Anyway, it looks like that one strand of Banksian art is going mainstream, and we don’t yet have the words to describe what happens next. What happens if I pick up something that was shopdropped? There’s no price on it, and it could be argued that I’m doing the store a favour. Does the shopdropped thing become the property of the shop once it has been dropped?

Which reminds me. Over twenty years ago, I laughed like a train when I read the story of the drunk and his fish-and-chips. Apparently there was this drunk. Gently rolling his way home, no threat to anyone. Hungry as hell. Spends his last few pounds buying product from his local “chippie” on his way home. Needs to tie his shoelaces, places his food on the nearest flat surface he can find. Which happens to be the “open” shelf of an ATM. While he ties his laces, the ATM’s protective screen comes down, trapping his treasured food. He goes berserk, tries to beat up on the ATM, but it’s made of sterner stuff and refuses to budge. Cops patrolling by see him, take him in. He sues bank for “stealing” his food. Doesn’t quite win, but he achieves one thing. The bank is instructed to reduce the time between the completion of a legitimate transaction and the closure of the transparent cover. Apocryphal? I have no idea. But I loved the story.

As shopdropping becomes mainstream, so will its virtual equivalent. Soon we will see mainstream “parasite” advertisements, leeched on to “legitimate” ads on “legitimate” sites. Clickthroughs that do not get paid for at the Googlebank.

We haven’t even sorted out First Life rules for electronic “intellectual property”, and now we can expect to have this. Electronic shopdropping. I’m waiting to see what happens next. With some relish.

More on Twitter in the Enterprise: Susan Reynolds and PEAple

At first I had no idea what was happening; suddenly, a raft of messages with the letters PEA (in capital letters, as shown) started appearing across my Twitterspace. Laura Athavale Fitton, who’s usually clued up on these things, filled me in on what was happening. [Thanks, Laura].

Short version: Susan Reynolds, “author, painter, designer and Relationship Media Maven,” was diagnosed, unexpectedly, as having breast cancer. Read her story here and here. Make no mistake, this story is not about Twitter, it’s about Susan, her family and friends, her community, how she responded to the crisis, how they responded. Twitter helped, helped by providing a web-based low-cost infrastructure that could mobilise support quickly and effectively. All communications related to Susan’s situation were preceded with the word PEA; if you wanted to know how she was, all you had to do was to follow PEAple, an avatar set up for this purpose. Susan’s description of what she needed to do to allay the pain, using frozen peas, led not just to this, but to a Frozen Pea Friday Flickr group and to a Frozen Pea Donation Fund.

Note: If you want to help with a donation, please go to the Frozen Pea Fund here.

I don’t know Susan personally, but I learnt about her and about her condition via Twitter, more specifically via people I followed on Twitter who knew her and her story. My thoughts and prayers are with Susan and her family.

As you may have inferred from the above example, Twitter seems to have merit when used as a communications vehicle in an emergency. What makes it different from other emergency communications vehicles? I think three things stand out.

One, it’s non-hierarchical, based on networks of people rather than command-and-control structures. Two, partly because of this non-hierarchy, and partly because it’s based on the web, it’s fast. Three, again because it’s based on the web and uses web standards, it’s cheap, efficient and platform/device agnostic.

Not surprisingly, Twitter proved popular during the California wildfires in October 2007, for all the reasons cited above. But perhaps a little surprisingly, the Los Angeles Fire Department decided to set up and use a Twitter feed as part and parcel of its emergency communications processes. I shall watch their usage with great interest. Thank you, whoever in the LAFD decided to be open about using such technologies.

To be continued.